Review Secure

Optimise customer satisfaction.
Control your reputation.

Thomas Durand
It's been great, I've been able to improve my grades online by managing problems instead of having to put up with them.

Intelligent management of customer returns

Our simple and effective method to help you solve problems with your customers.

  • Gather feedback from your customers

    Automatically collect feedback from your customers via a personalised questionnaire.

  • Process feedback on your CRM

    A ticket is created for each customer return in your CRM with a priority alert.

  • Solve the situation in 5 minutes

    Call your customer within 5 minutes to resolve the problem.

Be proactive and quick to deal with negative feedback

We help you maximise the collection of customer reviews so that you can quickly identify negative feedback. Our platform facilitates proactive dialogue so that you can intervene before problems escalate.

  • Guaranteed responsiveness : You undertake to respond within 48 hours and to make your conditions clear to your customers.
  • Simple contact for your customers : Your customers can choose to contact you directly after writing their feedback, without waiting for your call.
  • Refund on request : If no solution is found, your customers can request a refund.
Mélina
Top service! I was contacted immediately after completing the questionnaire and they offered me a refund without my having to ask for one. I really appreciate that!
Marc Simon
Thanks, I was lost^^ I couldn't find the terms and conditions of the company that charged me. It really helped me to understand what I had signed up for.

Deal with negative feedback and avoid escalation

We help you maximise the collection of customer reviews to identify and deal immediately with negative feedback before it becomes a damaging review on online review sites. A negative review can have a huge impact on your image: on platforms like TrustPilot, a single negative review is equivalent to 39 positive reviews in terms of customer perception. By dealing with complaints quickly and explaining your terms and conditions clearly to customers, you can avoid escalating frustrations and boost their confidence. Our solution enables you to anticipate these situations, structure feedback and guarantee proactive and effective management of customer satisfaction.

For customers

  1. 1

    Post your opinion

    Whether your opinion is positive or negative, it will be passed on to the company. If the opinion is negative, the company will be informed as a matter of priority so that it can call you back as soon as possible.

  2. 2

    Transparency about your rights

    If your review is negative, you will be informed on the confirmation page of your rights (e.g. requesting a refund) and you will find the company's contact points.

  3. 3

    Dispute resolved within 5 minutes

    We require our partner companies to call the customer within 5 minutes of negative feedback to ensure a rapid resolution.

Julien Moreau
The fluidity with which we were able to reorganise the flow of customer satisfaction was quite astonishing. I'd recommend it, even to novices.